If it's not fresh, it's on us. We'll make it right instantly.
Snap a quick photo of the item showing the quality issue.
Go to ‘Orders’, select the item, and tap ‘Report Issue’.
Receive immediate credit or refund to your original payment method.
At Tendra, we partner directly with local farmers and trusted suppliers. Every item is hand-picked by our trained shoppers and stored in temperature-controlled environments until it reaches your doorstep.
Issues with fresh produce must be reported within 24 hours of delivery. For non-perishable items, you have up to 7 days.
In most cases, no. We ask you to dispose of the item and provide a photo for our quality control team.
Tendra credits are applied instantly. Credit card refunds may take 3-5 business days depending on your bank.